Privacy Policy
Last updated 7 October 2024
The Agoras value the trust that you place in us by sharing your personal data with us. We take your privacy seriously and are committed to handling your personal data in a way that is worthy of that trust. The Agoras will take all reasonable steps to protect your information from misuse and to keep it secure.
We believe it is important to inform you about how we will use your personal data. Therefore, we encourage you to carefully read this privacy policy (“Policy”), which describes our privacy practices and the rights and choices you have regarding your personal data.
SCOPE
This Policy applies to all personal data we collect, use, disclose, or otherwise process about you when: (i) fill out the contact form on our website (ii) register and participate in one of our retreats or workshops (“Event/s”), (iii) fill out questionnaires or other forms required for your participation in our Event.
For purposes of this Policy, “personal data” means any information that relates to, describes, or is reasonably associated or linked or likable to you, or through which we can identify you, as further described below in the section ‘Personal Data We Collect’.
WHO WE ARE
We are The Agoras - Acupuncture, Yoga, Coaching, represented by THE ACUFLOW, Wittgensteinlaan 164, 1062 KD Amsterdam (further only “The Agoras”).
PERSONAL DATA WE COLLECT
We collect your personal data through the website - when you submit the form; through questionnaires or other inquiries that are necessary for your participation in the Event; or when you participate in the Event.
General:
Your (business) contact details. Your name and contact details, such as your telephone number, address and email address.
Your identification card details, including your date of birth, gender, ID number, place of birth.
Your bank account number. When you purchase one of our Events we process your bank account number.
Your images and recordings. We may also film or take photos at our Events or during other specific interactions. You may also voluntarily submit photos or videos to us whilst interacting with us.
Your communication data. When you contact us for support or other customer service requests, including if we communicate with you via e-mail, chat, mail, or otherwise offline and online (e.g., via social media) or telephone we collect and maintain records of your request(s) and any complaints, including your name and contact information, the contents of your communications and our responses, and any other data that we receive related to your inquiry.
Your reviews and content. The opinions, content, experiences, testimonials, preferences and interests, and reviews that you publish on our Events or share with us online, through social media or otherwise.
SPECIAL CATEGORIES OF PERSONAL DATA:
We also collect personal data you voluntarily provide to us in relation to your physique, condition or nutrition in order to customize your experience when joining our Events. Such personal data may – by itself or in combination – reveal information about your (physical) health, which could be considered ‘special categories of personal data’. The special categories of personal data include:
Allergies or other food intolerances. Any (health) problems that you need to report to us prior to participation in the Event or specific activity during the Event.
HOW WE USE YOUR PERSONAL DATA
We use and process your personal data for the purposes set out below.
For the performance of our agreement with you. We process personal data where necessary to perform our agreement(s) with you including when you purchase an Event or otherwise request or use any of our services.
To comply with a legal obligation. Any information referred to above in the section ‘Personal Data We Collect’ may be used to maintain appropriate business records, to comply with lawful requests by public authorities, or to otherwise comply with applicable laws and regulations.
For our legitimate commercial interests. We will process the personal data referred to above in the section ‘Personal Data We Collect’ where we have a legitimate interest; for example, our interests could include the effective delivery of information or Events to you and the effective and lawful operation of our business (in each case provided such interests are not overridden by your rights).
Specifically, we may use the personal data we collect about you (listed in the section ‘Personal Data We Collect’ above) for the following interests:
Improving our Events: to improve our Events as well as to better understand our customers both on an aggregated and on an individual basis.
Advertising: to promote our Events and to allow us to provide, measure, and improve our digital advertising.
Analytics and statistics: to generate aggregated statistics and analytics about users of our Events;
Surveys and feedback: to obtain feedback on our Events and use your feedback to develop and improve the quality of our Events (e.g., by conducting customer satisfaction surveys or research);
Planning and managing events: to plan and manage our Events registration, attendance, inviting you to connect you with other Event attendees, and contacting you about relevant Events;
Other purposes: for other legitimate business purposes as permitted by applicable law.
To the extent that we rely on our legitimate interest(s) as a legal basis for our processing of your personal data, you have the right to object to such processing, and we must stop such processing, unless we can either demonstrate compelling legitimate grounds (1) that override your interests, rights and freedoms or (2) that we need to process the data for the establishment, exercise or defence of legal claims (see the section ‘Your Rights’ below).
Use of information based on your consent. We may also process personal data where you have provided your consent to specific purposes. This includes: we may use the personal data referred to above in the subsection ‘Special Categories of Personal Data’ (i.e., health data) for the purposes set out in this Policy. we may use the personal data referred to above in the section ‘Personal data we collect’ where consent is required by law for:
direct marketing purposes via email, SMS, push notification, or other electronic means;
as part of certain research projects and/or surveys you may participate in.
We may also ask for your consent to process certain personal data for other specific purposes. If we do so, we will provide you with details about the personal data that we would like to process and the reason for our collection and processing, so that you can carefully consider whether you wish to consent. To the extent we rely on your consent for processing, you can withdraw your consent at any time as described in the section ‘Your Rights’ below.
HOW WE SHARE YOUR PERSONAL DATA
We may share your personal data with the following categories of parties:
Service providers and processors. With third party vendors, agents, service providers, and affiliated entities that we engage to provide services to us and on our behalf, such as support for the internal operations of our websites, technical support, research, digital marketing, data storage, and other services (including accommodation or transportation providers). In providing their services, these third parties may access, receive, maintain or otherwise process personal data on our behalf. Our contracts with these service providers do not permit use of your information for their own commercial purposes. Consistent with applicable legal requirements, we take commercially reasonable steps to require third parties to adequately safeguard your personal data and only process it in accordance with our instructions.
Third parties in case of a legal requirement. We may also disclose your personal data if we believe we are required to do so by law, or that doing so is reasonably necessary to comply with legal processes; when we believe it is necessary or appropriate to disclose personal data to law enforcement authorities, such as to investigate actual or suspected fraud or violations of law, breaches of security, or breaches of this Policy; to respond to any claims against us; and, to protect the rights, property, or personal safety of The Agoras, our customers, or the public.
INTERNATIONAL TRANSFERS OF YOUR PERSONAL DATA
Please be informed that we may use services of third parties that require transfer and processing of your personal data outside of the European Economic Area (“EEA”) or United Kingdom (“UK”). The laws of these countries/regions may not provide an equivalent level of protection to your personal data as the laws in your home country. We will therefore seek to ensure that adequate safeguards are in place and that applicable laws and regulations are complied with in connection with such transfer.
For personal data transferred from The Netherlands to countries outside the EEA/UK that do not provide an adequate level of protection, we base the transfer on appropriate safeguards, such as the Standard Contractual Clauses or other approved data transfer or certification mechanisms, together with binding and enforceable commitments by the recipient. In each instance, we will assess the transfer and ensure that any additional technical and organizational measures are put in place to ensure that an adequate level of protection is provided.
DATA RETENTION
We retain your personal data for as long as required to satisfy the purpose for which it was collected (for example, to process your registration, provide you with customer service, answer queries, etc.), unless a longer period is necessary to meet our legal obligations or to defend against a legal claim.
YOUR RIGHTS
Subject to any limitations and exceptions under applicable law, you may have the following rights related to your personal data collected by us:
The right to access. You have the right to request access to the personal data we hold about you as well as information about our processing of your personal data;
The right to rectification. If the personal data we hold is inaccurate or incomplete you may request to have it updated or corrected;
The right to deletion. Subject to exceptions such as where we are required to retain your personal data by law, exercise or defend claims or have an overriding legitimate purpose, you may ask us to delete your personal data;
The right to object. You have the right to object to our processing of your personal data on grounds relating to your particular situation where we are processing personal data based on our legitimate interest (unless we can demonstrate compelling legitimate grounds to continue processing your personal data). You can also object at any time to processing for direct marketing activities (for example, by clicking on the unsubscribe link in our emails);
The right to withdraw consent. Where we rely on your consent to process personal data, you have the right to withdraw consent at any time with effect for the future. This includes revoking consent for receiving marketing communications which you can do by following the instructions in the marketing communication.
The right to restriction of processing. Under certain circumstances, you have the right to restrict our processing of your personal data, such as if you believe that (i) the personal data we have about you is inaccurate; (ii) the personal data is not being processed lawfully, but rather than deleting the personal data, you would prefer us to restrict processing instead; or (iii) we no longer need your personal data for the purposes we collected it, but you require the data in order to establish, exercise or defend legal claims;
The right to data portability. Under certain circumstances, you have the right to ask us to transfer personal data which you have provided to us, to a third party if we are processing that data either on the basis of your consent or to perform a contract with you and the processing is carried out using automated means.
If you would like to exercise any of the above rights, please submit a request theagorascircle@gmail.com.
We will respond to your privacy rights request consistent with applicable law. For your and the protection of others, we may (depending on the type of request) need to verify your request and identity before addressing your request.
CHANGES TO THE POLICY
This Policy is current as of the Last Updated date set forth above. We may change this Policy from time to time by posting the updated version of the Policy on our websites and applications. If we make any changes to this Policy that materially affect our practices with regard to the personal data we have previously collected from you, we will endeavor to give you reasonable notice in advance of such change by highlighting the change on our websites or notifying you electronically. We encourage you to periodically review our Policy to stay informed about how we process your personal data.
CONTACT AND QUERIES
If you have questions regarding the processing of your personal data or this Policy, please contact us at theagorascircle@gmail.com.